Noticeboard

We are still here for all our patients - we are not closed. All appointments are via telephone triage initially and any that need a follow-up appointment will be either by video link or in person but only if no Covid-19 symptoms are present. If you feel your condition needs a review, please contact us

The Covid-19 link on the right of this page contains some very useful information - please review this list before contacting the Practice with a Covid-19 query.

Face mask/scarf - All patients who are invited in for a face to face consultation are asked to wear a face covering. This can be a face mask or homemade scarf. This is for the protection of the staff who will wear a mask for the protection of you.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Further information can be obtained by reading the Lomond Practice Privacy Notice

Privacy Notice

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Zero TolerancePolicy

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.

In line with the rest of the NHS, this practice has a zero tolerance policy
whereby aggressive, threatening or violent behaviour towards our staff will not be tolerated under any circumstances.

The GPs, nurses and staff in this practice have the right to do their work in an environment free from this type of behaviour and everything will be done to protect that right.

The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

Anyone giving verbal abuse to members of staff will be sent a letter from the Practice Manager that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice list.

There will be no appeal process.



 
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