Practice Charter

  • smiling_patientThe doctors and staff of The Lomond practice aim to provide high quality medical care involving a range of healthcare professionals.
  • Please treat staff members with the same courtesy as you would expect yourself.
  • Remember your health is your responsibility.  Staff can only advise.

Your responsibilities to us

  • Help us to help you.
  • Please let us know if you change your name, address or telephone number. Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.
  • Please ask for home visits by the doctor, only when the person is too ill to visit surgery.
  • Please keep your telephone call brief and avoid calling during peak morning time for non-urgent matters.
  • Test results take time to reach us. The practice will contact you should any treatment or follow up be required. Enquiries about tests ordered by the hospital should be directed to that hospital, not to the practice.
  • We ask that you treat the doctors and practice staff with courtesy and respect.
  • Please ask us questions if you are unsure of anything.
  • Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.


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